Reimagining support for Google Cloud Platform new pricing model and partnerships By Dave Rensin, Director, Customer Reliability Engineering and Benjamin Smith, Director, Engineering Support, Google Cloud San Francisco � Cloud customers need a flexible and responsive relationship with their providers. We�ve taken a close look at how we offer support and today are announcing a new model, as well as partnerships with Pivotal and Rackspace, to deliver a closer and more effective way to engage with customers. When you move to the cloud you�re choosing to bet your business on that platform. The way we see it, this relationship is more than just a typical �customer/vendor� dynamic; it�s a partnership, especially when it comes to support. We started down this path last year when we launched Customer Reliability Engineering (CRE) based on the principles of Site Reliability Engineering (SRE), but we always knew that it was just the first step. Engineering Support: new role-bas...